Return Policy
🌙 Return Policy – Lunéa Glow
At Lunéa Glow, your experience matters. We want you to feel confident and comfortable with every purchase.
Returns & Eligibility
We accept returns within 14 days of delivery. To be eligible for a return, products must be unused, unopened, and in their original packaging.
For hygiene and safety reasons, we are unable to accept returns on opened or used skincare products, unless the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll gladly offer a replacement or refund after reviewing the issue.
How to Start a Return
To initiate a return, please contact our customer care team at:
support@lunea-glow.com
Include your order number and a brief explanation, and our team will guide you through the next steps.
Refunds
Once your return is received and inspected, refunds will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
🌙 Who We Are
Founded in 2021, Lunéa Glow was born from the belief that truly beautiful skin is built over time — through consistency, balance, and thoughtful skincare science.
Inspired by modern Korean beauty philosophy, we create formulas that work in harmony with the skin’s natural rhythm, enhancing clarity, refining texture, and supporting a healthy, long-lasting glow.
Our approach blends innovation, minimalism, and high-performance ingredients, carefully selected to support deep hydration, firmness, and collagen-focused care — for skin that looks radiant, real, and effortlessly refined.