Shipping Policy

At Lunéa Glow, we are committed to delivering your skincare essentials with care and transparency.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Times

Estimated delivery times may vary depending on your location:

• Domestic Orders: 5–10 business days

• International Orders: 7–20 business days

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.
Occasionally, Lunéa Glow may offer free shipping promotions, which will be clearly stated on our website.

International Shipping

We ship internationally. Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Lunéa Glow is not responsible for delays caused by customs clearance.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.

Incorrect Address

Please ensure that your shipping address is accurate at checkout.
Lunéa Glow is not responsible for orders delivered to incorrectly provided addresses.

Lost or Delayed Packages

If your package is significantly delayed or marked as delivered but not received, please contact us at support@lunea-glow.com within 7 days of the delivery notification.
We’ll do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
We will review the issue and arrange a replacement or resolution when applicable.